We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, We cannot cancel orders once the shipment is out of our warehouse for delivery.
- In the unlikely event that your merchandise arrives damaged, you should email us on firstname.lastname@example.org a video of the damaged product(video should be captured while opening the parcel). You must email us about any damaged items in your shipment within 8 hours of receiving your order and call us/whatsapp us immediately on +91 9820172421.
- Upon authorization of returns, We will gladly offer you an exchange or store credit.The damaged product should be sent by customer within 7 working days.The return/exchange shipping charges will be paid by customers.The products sent as replacement by Allureartworx wont have additional shipping charges.
- We take great efforts to put in the details of dimensions and weight of every product. Please note, We strictly do not exchange products based on the reasons that it's too long or too heavy. In case of doubts with the sizes or any other queries related to product while purchasing. You can email us or call us regarding same on the given number.Also note that the colours and shades of plating in products or colour stones might vary as subject to change with every time they are manufactured/assembled and plated in new batches and also with the appearance due to different camera in mobile phones,laptops and computers.
- In Case, You are not happy with the actual product on arrival then I suggest, You gift it someone as we do not offer replacements.
- We do not offer refunds, once a product is purchased. We will replace it only if there is damage in transit.
- No Exchanges / No Returns / No Refunds is our policy.
- Please do not courier the product to us without authorization from Allureartworx. We will not offer any replacement in such a case.
- All Returns / Replacements are subject to the discretion of Allureartworx.
- For procedure of returns in any of the above case contact Allureartworx.